Refund policy

Return & Refund Policy

Every piece in our collection is made to order especially for you. Because each print, canvas, and framed artwork is produced individually once you place your order, we are unable to accept returns or exchanges for change of mind. Please review your size, format, and shipping details carefully before checking out.

Damaged, defective, or incorrect items
Your satisfaction matters to us. If your order arrives damaged, defective, or if you received the wrong item, we will gladly arrange a free replacement or full refund — no need to return the original.

To help us resolve it quickly, please contact us within 30 days of delivery at support@helenfrankenthalerartworks.com with:
- Your order number
- A clear photo of the item and the issue
- A photo of the packaging (for shipping damage)

Once approved, we'll reprint and reship your artwork at no extra cost, or issue a refund to your original payment method.

Order changes and cancellations
Since production begins soon after checkout, please contact us within 12 hours of ordering if you need to change or cancel. After production starts, we're unable to make changes.

Refunds
Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the error was ours.

Questions? Email support@helenfrankenthalerartworks.com — we're happy to help.